Support
Need help? Email support@memeyou.app. Include your iPhone model and what you saw on screen. Please don't attach photos of other people.
If a GIF didn't work
Nothing is spent when a GIF fails. Here's what each problem means and what to try.
| What happened | Why | What to try |
|---|---|---|
| The photo was refused | The safety check or the image model turned it down. | Use a different, clearly lit photo of yourself or your own pet. |
| The photo is too large | The limit is 8 MB, with a longest side of 1536 pixels. The app normally resizes photos for you. | Choose the photo again, or try a different one. |
| Too many requests | Each device can make 3 GIFs at once and 40 a day. | Wait for current GIFs to finish, or try again tomorrow. |
| Paused for today | The service reached its daily capacity. | Try again later. |
| Something went wrong | The image service failed or timed out. | Check your connection and try again. |
The GIF doesn't look like me
GIFs are made by AI, so results vary. Try a closer photo, in better light, with your face fully visible. Each unlocked pack includes 2 retries. For more ideas, see what makes a good photo.
Restoring a purchase
Open the purchase screen in the app and tap Restore Purchases. Use the same Apple Account you bought with.
Canceling the weekly subscription
Open the Settings app on your iPhone, tap your name, then Subscriptions. It renews unless you cancel at least 24 hours before the end of the period.
Refunds
Apple handles payments and refunds. You can request a refund at reportaproblem.apple.com.
Deleting your data
Open Settings in the app and tap Delete My GIFs and Photos. They're only on your iPhone, so they can't be recovered. Your purchases aren't affected. To remove your device record from our server, email us. See Delete my data for what to include and what's kept.
Reporting a problem or misuse
Use Report a Problem in the app's Settings, or email us. If you think someone used a photo of you without permission, tell us what you saw and we'll look into it.